Apprentice Customer Services Assistant - UK Business Supplies - REF: K007

As a rapidly expanding company, UK Business Supplies are looking for a proactive and efficient candidate with previous experience in a customer service role.

As a customer service advisor you will be the first point of contact for their telephone and online customers, making sure customer experience is a positive one, helping with delivery timescales and with any general questions or queries they may have. They are looking for enthusiastic individuals with a passion for customer service and the confidence to work well in a team environment.

Key responsibilities for the role:

  • Must be able to complete an apprenticeship framework in Level 2 Business Admin
  • Excellent communication skills and telephone manner
  • The ability to work in a fast paced office environment
  • Excellent numerical and IT skills
  • Flexibility to adapt well to change
  • The ability to use your initiative to resolve issues

Key skills to be successful in your application:

  • Qualifications required/predicted GCSE grade 9 – 3/A -D
  • Dealing with telephone queries
  • Answering online messages
  • Being the first point of contact via email, telephone and live chat
  • Management of your own daily work to ensure maximum efficiency
  • Courier exception reports
  • Keeping your administration up to date

Location: Huyton
Contracted hours: Monday to Friday, 9am to 5.30pm
Hourly rate of pay: National Minimum Wage 

How to apply: 
1. Download and complete the application form 

2. Return it via email to theknowsleyapprentice@knowsley.gov.uk

Closing date for applications: Thursday 11 July 2019

Top tips for filling in the application form:

  • Research the employer offering the job. Find out what they do and what the job involves.
  • Show the employer you understand their business by referring to them in your application, for example: "I am interested in developing skills in building maintenance and noticed you were successful in winning a large contract to maintain houses for a large housing association."
  • Always read the job description for the job you are applying for before you start to complete the application form to make sure the information you include is relevant to the job.
  • Before you start filling in your form, always check the instructions for filling in the application form.
  • Make sure you take your time. Don’t rush as you may make mistakes!
  • Prepare a draft of the application form before transferring the information to the actual form. If you’re filling it in by hand, make sure you don’t make mistakes on the original form for the employer.
  • Make sure any writing is neat and easy to read, and check your spelling.
  • Answer all questions and fill in all the boxes/spaces.
  • If there are gaps in your employment history, say what you were doing during that time. If you've have never had a job, you could include examples such as voluntary work, or involvement with outside clubs or organisations.
  • Make sure you sell your skills; this could also include things you have developed outside work such as interests and hobbies. This is an opportunity for you to promote yourself to the employer and is your opportunity to explain to the employer why they should employ you!
  • Before you send off your application form, take a copy of your form, so you have this to look over if you get an interview.
  • Ask a friend or relative to check your application form before you send it.

If you would like support completing your application form, please email theknowsleyapprentice@knowsley.gov.uk with the subject heading 'Application Support’