Apprentice Customer Liaison Officer - Vivark (part of First Ark) - REF: K036

The First Ark Group is one of the largest providers of social housing in the North West of England.

KHT are a progressive not for profit, independent housing association based in Knowsley, a vibrant and dynamic urban area of Merseyside.

They manage over 14,000 high quality homes at affordable rents. They are recruiting apprentices to support the delivery of the service.

Key responsibilities for the role:

  • Must be able to complete an apprenticeship framework in Business Administration Level 2 NVQ
  • To assist an in post Customer Liaison as first contact to identify individual customer requirements to ensure the best possible customer experience during delivery. Providing and projecting a positive image with all of our customers
  • To assist and contribute to continuous improvement feeding back on site customer experience to operational teams
  • To undertake customer surveys internal and external, order and gather necessary contract information across internal and external business
  • Attend customer open days and customer/community events
  • Assist in the collation of project documentation in accordance with contract arrangements
  • Distribute and collect contract surveys and documents to customers in accordance with contract arrangements ensuring accurate input to database highlighting any specific customer information to tailor the service
  • Support the clerical business administration, including preparation of letters and correspondence for customers.
  • Ensure that our Customers are at the heart of everything we do

Key skills to be successful in your application:

  • Qualifications/predicted required: 3 GCSEs grade C and above/ 4-9 including Maths and English
  • Good team player
  • Great communication and organisation skills
  • Willingness to learn
  • Adaptable

Location: First Ark
Contracted hours: 35 hours per week
Hourly rate of pay: National Minimum Wage 

How to apply: 
1. Download and complete the application form 

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2. Return it via email to theknowsleyapprentice@knowsley.gov.uk

Closing date for applications: Thursday 11 July 2019

Top tips for filling in the application form:

  • Research the employer offering the job. Find out what they do and what the job involves.
  • Show the employer you understand their business by referring to them in your application, for example: "I am interested in developing skills in building maintenance and noticed you were successful in winning a large contract to maintain houses for a large housing association."
  • Always read the job description for the job you are applying for before you start to complete the application form to make sure the information you include is relevant to the job.
  • Before you start filling in your form, always check the instructions for filling in the application form.
  • Make sure you take your time. Don’t rush as you may make mistakes!
  • Prepare a draft of the application form before transferring the information to the actual form. If you’re filling it in by hand, make sure you don’t make mistakes on the original form for the employer.
  • Make sure any writing is neat and easy to read, and check your spelling.
  • Answer all questions and fill in all the boxes/spaces.
  • If there are gaps in your employment history, say what you were doing during that time. If you've have never had a job, you could include examples such as voluntary work, or involvement with outside clubs or organisations.
  • Make sure you sell your skills; this could also include things you have developed outside work such as interests and hobbies. This is an opportunity for you to promote yourself to the employer and is your opportunity to explain to the employer why they should employ you!
  • Before you send off your application form, take a copy of your form, so you have this to look over if you get an interview.
  • Ask a friend or relative to check your application form before you send it.

If you would like support completing your application form, please email theknowsleyapprentice@knowsley.gov.uk with the subject heading 'Application Support’