Apprentice Customer Feedback Assistant - First Ark - REF: K031

The First Ark Group is one of the largest providers of social housing in the North West of England. KHT are a progressive not for profit, independent housing association based in Knowsley, a vibrant and dynamic urban area of Merseyside.

They manage over 14,000 high quality homes at affordable rents. They are recruiting apprentices to support the delivery of the service.

Key responsibilities for the role:

  • To support the Customer Feedback team in managing customer compliments and complaints
  • To support the team in gaining feedback from customers on the services that First Ark delivers
  • To provide general organisational and administration support
  • Respond to KHT customer enquiries and requests for services
  • Record customer feedback and learning outcomes on computer systems
  • Assist the team to answer emails and telephone enquiries
  • Be prepared to complete a NVQ

Key skills to be successful in your application:

  • Qualifications required/predicted  GCSE’s grade 4-9 OR C and above including English and Maths
  • Good communication and interpersonal skills
  • Good organisational skills
  • Good keyboard and IT Skills (preferably with experience of Microsoft Office)
  • Ability to work using own initiative
  • Good timekeeping, attendance and punctuality

Location: Prescot
Contracted hours: 35 hours per week
Hourly rate of pay: National Minimum Wage 

How to apply: 
1. Download and complete the application form 

2. Return it via email to theknowsleyapprentice@knowsley.gov.uk

Closing date for applications: Thursday 11 July 2019

Top tips for filling in the application form:

  • Research the employer offering the job. Find out what they do and what the job involves.
  • Show the employer you understand their business by referring to them in your application, for example: "I am interested in developing skills in building maintenance and noticed you were successful in winning a large contract to maintain houses for a large housing association."
  • Always read the job description for the job you are applying for before you start to complete the application form to make sure the information you include is relevant to the job.
  • Before you start filling in your form, always check the instructions for filling in the application form.
  • Make sure you take your time. Don’t rush as you may make mistakes!
  • Prepare a draft of the application form before transferring the information to the actual form. If you’re filling it in by hand, make sure you don’t make mistakes on the original form for the employer.
  • Make sure any writing is neat and easy to read, and check your spelling.
  • Answer all questions and fill in all the boxes/spaces.
  • If there are gaps in your employment history, say what you were doing during that time. If you've have never had a job, you could include examples such as voluntary work, or involvement with outside clubs or organisations.
  • Make sure you sell your skills; this could also include things you have developed outside work such as interests and hobbies. This is an opportunity for you to promote yourself to the employer and is your opportunity to explain to the employer why they should employ you!
  • Before you send off your application form, take a copy of your form, so you have this to look over if you get an interview.
  • Ask a friend or relative to check your application form before you send it.

If you would like support completing your application form, please email theknowsleyapprentice@knowsley.gov.uk with the subject heading 'Application Support’