Admin Apprentice - Countrywide Environmental Services - REF: 0017

Company overview:

Countrywide Environmental Services Limited (CESL) is an established asbestos removal contractor working to ensure client’s reputation is protected. Work is delivered to ISO quality assured standards to give peace of mind.

Countrywide work in the public and private sectors on small and large contracts, in both occupied and unoccupied premises. Full technical advice and assistance on asbestos removal is provided when required to ensure compliance with current regulations.

Safety runs through our culture at every step of the way as Countrywide aim to create a safer environment in which to live and work. The team's passion and drive will ensure the most challenging projects are delivered without compromise.

Key responsibilities for the role:

  • Must be able to complete an apprenticeship framework in business administration
  • The suitable candidate will provide back office support for the busy site team
  • Manage and direct calls
  • Schedule appointments
  • Maintain systems / records to ensure all are accurate and up to date
  • Assist with the organisation of job files
  • Download and print documents
  • Manage, record and track all customer contacts using in-house software system
  • All other administration duties as requested by Senior Management

Key skills to be successful in your application:

  • Qualifications required/predicted NVQ Level 1 / 2
  • Use of IT to include Microsoft suite, CRM and Easydraw
  • Use of CRM
  • Excellent communication skills
  • Exceptional customer service skills
  • A confident and polite telephone manner
  • Professional manner is essential. Possess a ‘can-do’ attitudes

Closing date: Monday 11 November 2019​

Location: Prescot
Contracted hours: 37
Hourly rate of pay: National Minimum Wage

 

How to apply: 
1. Download and complete the application form 

2. Return it via email to theknowsleyapprentice@knowsley.gov.uk

Top tips for filling in the application form:

  • Research the employer offering the job. Find out what they do and what the job involves.
  • Show the employer you understand their business by referring to them in your application, for example: "I am interested in developing skills in building maintenance and noticed you were successful in winning a large contract to maintain houses for a large housing association."
  • Always read the job description for the job you are applying for before you start to complete the application form to make sure the information you include is relevant to the job.
  • Before you start filling in your form, always check the instructions for filling in the application form.
  • Make sure you take your time. Don’t rush as you may make mistakes!
  • Prepare a draft of the application form before transferring the information to the actual form. If you’re filling it in by hand, make sure you don’t make mistakes on the original form for the employer.
  • Make sure any writing is neat and easy to read, and check your spelling.
  • Answer all questions and fill in all the boxes/spaces.
  • If there are gaps in your employment history, say what you were doing during that time. If you've have never had a job, you could include examples such as voluntary work, or involvement with outside clubs or organisations.
  • Make sure you sell your skills; this could also include things you have developed outside work such as interests and hobbies. This is an opportunity for you to promote yourself to the employer and is your opportunity to explain to the employer why they should employ you!
  • Before you send off your application form, take a copy of your form, so you have this to look over if you get an interview.
  • Ask a friend or relative to check your application form before you send it.

If you would like support completing your application form, please email theknowsleyapprentice@knowsley.gov.uk with the subject heading 'Application Support’