Kirkby One Stop Shop

Who To Contact

Kirkby One Stop Shop
The Kirkby Centre
Norwich Way
Kirkby
L32 8XY

Temporary closure of One Stop Shops

To protect all our customers and staff, we’ve taken the decision to close the council’s One Stop Shops temporarily in order to comply with social distancing requirements. However, we are still available to help you – online and over the phone.

Many of our services can be accessed online without the need to wait in a queue. Please try this option first by visiting our online services page.

If you are unable to access the service you need online and you do need to speak to somebody, you can find the numbers for key services and emergencies on our website. 

Please note – if your query is related to help you need as a result of Coronavirus, please call our new Knowsley Community Support and Volunteer Line on 0800 073 0043 (9am to 5pm Monday to Friday, and 10am to 2pm on weekends).

Partner surgery:

Housing Options:
Following government advice related to reducing Coronavirus spread, Housing Options will deliver their surgeries through telephone appointments. The days and hours are below:

Monday and Friday - 9am to 3pm

The number to call is 0800 694 0280.