Temporary closure of One Stop Shops
To protect all our customers and staff, we’ve taken the decision to close the council’s One Stop Shops temporarily in order to comply with social distancing requirements. However, we are still available to help you – online and over the phone.
Many of our services can be accessed online without the need to wait in a queue. Please try this option first by visiting our online services page.
If you are unable to access the service you need online and you do need to speak to somebody, you can find the numbers for key services and emergencies on our website.
Please note – if your query is related to help you need as a result of Coronavirus, please call our new Knowsley Community Support and Volunteer Line on 0800 073 0043 (9am to 5pm Monday to Friday, and 10am to 2pm on weekends).
Following government advice related to reducing Coronavirus spread, Housing Options will deliver their surgeries through telephone appointments. The days and hours are below:
Tuesday - 9am to 3pm
Thursday - 9am to 3pm
The telephone number is 0800 694 0280.
Unfortunately gambling counselling is cancelled until further notice. When it resumes, normal hours are below:
Tuesday - 9.30am to 5pm