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Your complaints, comments and compliments provide us with useful feedback and help us to improve what we do.

When you make a complaint, these are the standards you can expect:

• We will respond to any complaint with a full explanation.
• If we do make a mistake we aim to put it right as quickly as possible.
• We will apologise if we have made a mistake.
• We will provide a contact name and telephone number should you wish to contact us again.
• We aim to be fair and honest.
• We aim to treat everyone with the same dignity, respect and courtesy at all times.

How to make a complaint, comment or compliment

Before making a complaint, please read the complaints procedure so you know what you should do first, and so that you are aware of the steps we will be taking to rectify your complaint. Details of this are outlined in the complaints procedure below, and also in the complaints and compliments leaflet.

If you prefer, you can complete the online complaints form by clicking on the link in the box below.

Please note that some service areas follow a different process. Please click on the links below if you wish to make a complaint about any of the following:

Complaints about Knowsley Housing Trust services should be directed to the Trust. They have their own complaints and comments form called 'Let us Know' and is available from KHT offices, or by calling 0151 290 7000 or emailing enquiries@k-h- t.org.uk

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