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  • Customer contact centre
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Customer services

Contact centre, one stop shops and registration service

We want to meet your needs and make sure that you are satisfied with the service you receive from us.

• View one stop shops customer service standards
• View contact centre service standards 
• View registration service customer service standards

You can download our latest performance figures presentation below.

Complaints and comments

Your complaints and comments help us to improve what we do. We have provided some examples of the positive changes we have made after hearing from you in our 'you say we did' leaflet.

Downloads

You will need Adobe Acrobat to view PDF documents. If you do not already have this, you can download it from the Adobe website. If you require documents in an accessible format, please contact us on 0151 443 4031.

• Customer service performance figures February 2010 (Word 48KB)
• You say we did (PDF 25KB)