Frequently Asked Questions (FAQs)

We want to make things easier for you to find what you are looking for as we understand how busy life is today. We have put together a list of frequently asked questions on subject areas that our customers query the most and hope this will tell you all you need to know. Click on the links below and you will be transferred to FAQs for each service area.

  1. How do I request a new wheelie bin, missed bin collections?...
  2. What can I recycle, how do I request new bins?...
  3. When is my bin and recycling collection?
  4. How do I arrange bulky item collection? 
  5. I run a business and would like information about refuse collection and recycling.
  6. How do I make a housing benefit claim?
  7. How do I make a council tax benefit claim?
  8. What is Local Housing Allowance?
  9. I have moved house. How can I change my address and inform all services?
  10. How can I pay a council bill?
  11. How do I report a street lighting fault?
  12. Do I need planning permission?
  13. Do I need building regulation approval?
  14. Tree preservation orders and tree protection information
  15. Listed building information
  16. How do I make a general complaint?
  17. How do I make a complaint about a Knowsley school?
  18. How do I make a complaint about social services?
  19. How do I make a complaint about Knowsley PCT?
  20. How do I report a pest problem?
  21. How do I apply for a school place for my child?
  22. How can I find a list of Knowsley schools?
  23. Tell me about the new learning centres and future schooling
  24. I am a teacher in Knowsley. How will the new learning centres affect me?
  25. I am elderly and want to apply for a Lifeline alarm service. How do I do this?
  26. How do I apply for a blue badge?
  27. How can I find out who my local councillor is?