Contact us

You should be able to find what you are looking for on this website through navigating the site or viewing our Frequently Asked Questions. If you do need to contact us, we have listed the key service numbers below along with the relevant web link if you would prefer to view the information online.

If you prefer you can contact us online by completing the form below.

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Key service numbers

The contact centre opening hours are Monday to Friday 8am to 6pm and Saturday 10am to 12.30pm.

We also provide an out of hour’s emergency service and the option for you to leave a message for us to call you back the following day.

Council Tax 0151 443 4476 (You can make a payment to your council tax account 24 hours a day via our automated payment line on 0151 443 4476).
Housing Benefits 0151 443 4042
Environmental services 0151 443 2400 (bin collections, street cleaning, pest control, street lighting, bulky item collections)
Planning enquiries 0151 443 2381
Building control and dangerous buildings 0151 443 2380
Elections 0151 443 2222
Telecare 0151 443 2600
Hate and Domestic Violence 0800 953 4433
Future Schooling in Knowsley 0151 443 2700
Anti-social Behaviour 0151 443 2000
General enquiries 0151 489 6000

Emergency contacts (24 hours)

Highways (footways and street lighting) 0151 443 2800
Knowsley Housing Trust (KHT) housing repairs 0500 96 96 94
Homelessness and social services 07659 590081

Write to us or send an email

You can write to us at Customer Contact Centre, Municipal Buildings, Cherryfield Drive, Kirkby L32 1TX or email customerservices@knowsley.gov.uk

Visit us in person

You can visit any of our one stop shops where our customer advisors will be happy to help you.

Complaints

If things go wrong and you need to make a complaint about a council service you will need to follow the council's complaints procedure. View the comments and complaints section to find out more.