One stop shop customer service standards and performance
Knowsley one stop shops are here to:
- Promote good relationships between the council and its
customers.
- Ensure that council services are fully co-ordinated.
- Present services in an environment that reflects the council's
high standards of customer care.
- Provide convenient access to council services.
Our promise to you
We will:
- Treat everyone fairly and with dignity, respect and courtesy at
all times.
- Ensure all services and communication channels are accessible
for people with disabilities.
- Provide translation services for you if required upon
request.
- Deal with your enquiry in a helpful and efficient manner.
- See you within 10 minutes of your appointment time.
- Offer a private meeting room if preferred.
- Treat all information received in the strictest
confidence.
- Ensure all information given is accurate and timely.
- Post all payments to your account the next working day.
- Consult with our customers to ensure we meet their needs and
act upon feedback received to assist with service improvement where
necessary.
- We will provide a high quality service and take steps to make
sure that this is the case.
If things go wrong
We want you to be happy with the service you receive from
us. If this is not the case, please speak to the Team Leader
on duty who will look into the issue and do their best to resolve
it for you. If you would like to speak to the One Stop Shop
Manager, please ask for Phil Aspinall.
However, if you are not satisfied with the outcome you can make
a formal complaint by following the council’s
complaints process.
If you would like to find out how we are performing and about
the service improvements we have made, please visit our customer
service page.