Unplanned care services

What are unplanned care services?

Unplanned Care Services aim to provide patient focused health and social care to service users with urgent care needs across all age ranges in a way that is easily accessible and offers patients choice and convenience. Positive outcomes for service users are realised by reducing the risk of unnecessary hospital attendance/admission and the provision of care closer to home for Knowsley residents.

Unplanned Care Services in Knowsley

Walk in Centres

Knowsley Walk in Centres are located in Huyton, Kirkby and Halewood. The Walk in Centres are open 365 days a year.

Centre	Opening hours
Huyton Walk in Centre Nutgrove Villa Westmoreland Road Huyton L36 6GA Tel: 0151 244 3150	Monday - Saturday 8am - 9pm Sunday and Bank Holidays 10am - 9pm
Kirkby Walk in Centre St Chad's Clinic St Chad's Drive Kirkby L32 8RE Tel: 0151 244 3180	Monday - Saturday 8am - 9pm Sunday and Bank Holidays 10am - 9pm
Halewood Walk in Centre The Halewood Centre Roseheath Drive Halewood L26 9UH Tel: 0151 244 3533	Monday - Saturday 8am - 9pm Sunday and Bank Holidays 10am - 9pm

Community COPD Team 24 Hour Rapid Intervention Respiratory Nurse Service

The Community COPD team provides a Rapid Response service. The service is provided from 8am-10pm. Outside of these hours the also provide an advise line from 10pm-8am available to Knowsley registered patients. The team can be contacted on 0800 0730 236.

Spirometry clinics are also held at various times and locations across the borough. Please speak to your GP if you require a referral.

If you require any further information regarding the COPD service please call 0151 676 5465

Community IV Therapy team

The service aims to provide a dedicated nurse led community based Intravenous Therapy Service (KITS) which is patient focused and links into the localities they serve and deliver a reduced usage of secondary care services. It will, through a single point of access, treat all appropriately referred patients on the specific pathways and protocols appropriate to the patients’ condition.

For further information please contact IV Therapy team on 0151 676 5441.

Falls Team

The falls team currently accept referrals via a FRAT (Stage 1 Falls risk assessment tool) with a contact assessment (Single assessment documentation) if this is available to the referrer. They accept self referrals and referrals from a range of voluntary agencies not able to complete the documentation. They would complete the referral with information they provided to them. Referrals for people aged 55yrs or above, registered with a Knowsley GP who have fallen or are at risk of falling.

Please contact the Falls team advisor on 0151 244 3362.

District Nurse Liaison

District Nurse Liaison is a nurse led service that aims to facilitate a safe efficient discharge from hospital to their home or the community setting for example Nursing and Residential Homes.

District Nurse Liaison provides a crucial link between hospital, community and primary care services facilitating safe, efficient, seamless transfers of care. They provide a service to practitioners and the public, advising, signposting and guidance on services available for patients with health and/or social care needs. You can contact the team on the following numbers:

Henley House Sandstone Drive Whiston L35 7HJ Tel: 0151 290 2030 Fax: 0151 290 2034	Aintree University Hospital Trust Longmoor Lane Liverpool L9 7LJ Tel: 0151 529 3984 Fax: 0151 529 6406

Knowsley Integrated Response Team

The remit of the team is to provide an urgent response within two hours (where capacity allows) to Knowsley residents aged 18 years or above, encountering a sudden deterioration in their usual health and social care status. The remit of the team is to prevent hospital admission where it is clinically safe to do so and to support residents left vulnerable due to the sudden ill health of their main informal carer.

The team also provide cover for 48hrs immediately following discharge from Hospital.

The person being referred to the service must have been assessed as not requiring either emergency life saving intervention /A&E referral or hospital admission. Unplanned Care Direct and Unplanned Care 24 provide a clinical referral triage service for the team to ensure that it is safe for the resident to be diverted from hospital attendance.

Alcohol & drug related issues, homelessness and functional mental illness are not covered by this remit.

To make a referral, please contact:

Unplanned Care Direct 0845 345 0878 (referrals taken Monday - Friday, 9.30am - 6pm.iday 9.30am to 6pm

Unplanned Care 24 0151 220 3685 (referrals taken Monday - Friday, 6pm - 7pm, weekends 10am - 2pm

Alcohol Service Knowsley (ASK)

ASK clinics are held at the various times and locations across the borough. If you would like anymore information regarding Alcohol Service Knowsley (ASK) or you would like details on how to access the service please contact ASK on 0151 330 4110 or email ask@mersyecare.nhs.uk.

Access to Knowsley Primary Care Mental Health Services

The service is available to the population who are 16 years and over and who are currently not subject to a Care Programme Approach (CPA) and is accessible by direct referral from any professional on behalf of the client whose GP resides within the Borough of Knowsley. Listening Ear and the YWCA includes self referral.

Referral form and client opting in forms (optional) are available and this allows for clients choice of venue, appointment time and gender of the therapist. If preferred the referral can be made by telephone.

Once the referral form is received clients are notified by letter asking them to contact the service. At this contact an initial telephone assessment is completed whereby the client's needs are identified. Dependant upon demand for the service they may be placed on a waiting list and offered the next available appointment. During this time clients have a contact number, should they need to speak with a therapist.

The service is based at Whiston Primary Care Resource Centre, Old Colliery Road, Whiston, Merseyside, L35 3SX. Telephone No: 0151 430 1707. Fax No: 0151 676 5830.

Opening Hours: Monday to Wednesday 8:30pm-7:30pm, Thursday and Friday 8:30 to 5pm.

Knowsley Primary Care Mental Health Services aims to:

To ensure the coordination, implementation and governance of the IAPT programme in Knowsley reporting to Commissioners and the Strategic Health Authority
Promote mental well-being by operating in a holistic and collaborative manner and by keeping the client at the centre of the process
Provide an integral part of the "stepped care model" and therefore providing a seamless service to the local population of Knowsley
Offer best practice in line with the current evidence base and treatment protocol for common mental health conditions
Have close liaison with GP and other professionals, in relation to the client's needs
Ensure sign posting and re - directions of referrals to more appropriate sources of help were indicated, working closely with the client and initial referrer
Provide basic training to primary care staff in areas of mental health for clients with common mental health problems.

Options GP Service

Download a copy of the options leaflet (PDF, 510kb)

Community Matrons

The Community Matrons are experienced, skilled nurses who use case management techniques with patients who meet a criteria denoting very high intensity use of health care. They act as case managers for a small proportion of the population who are affected by multiple, complex health and social problems. There aim is to move health care away from secondary care. They deal with complex health needs, multiple long term conditions where one illness exacerbation affects the management of another illness. They work towards reducing unnecessary admission to hospital, due to the complexities surrounding their long term conditions. Patients may have complex social needs as well as health where specialist advice and support is required to encourage the individual to accept and access appropriate social care support. All patients must be aged 18 or above.

If you require a referral into the community matron’s service please speak to your GP.

Macmillan Community Specialist Palliative Care Service

The service consists of a Community Consultant in Palliative Medicine, seven Clinical Nurse Specialists (also known as Macmillan Nurses), and one Team Manager. All of whom are experienced and trained in Specialist Palliative Care. The service is provided to the residents of St Helens & Knowsley within the community setting. This includes service user’s homes and residential/nursing home settings.

The service aims to:

Provide a service to service users with a life limiting illness
Provide advice and support to service users/families and/or carers and health professionals
Specialise in pain and symptom control
Provide emotional and spiritual support
Demonstrates a high level of clinical decision making

Contact the team by phone on 0151 431 0156 or fax 0151 289 8776, Monday – Friday 9am-5pm.

The service operates an open referral system for adults aged 18 years and above. Patients may refer themselves directly via telephone. Referrals should be made with the patient’s agreement. All referrals should be faxed to the base at Willowbrook Hospice. Further information can be found by calling Macmillan cancer line on 0808 808 2020 or visiting www.macmillan.org.uk.

Knowsley Cancer Support Centre

Contact the centre on 0151 489 3538 (fax 0151 489 7452)

Alternatively, email support@knowsley-cancer-support.co.uk or visit www.knowsley-cancer-support.co.uk.

Knowsley Urgent Care Services

For more information about Knowsley Urgent Care Services please contact Sarah Carberry, Programme Manager. Email Sarah.carberry@knowsley.nhs.uk or call 0151 443 4873. Alternatively, contact Amanda Brookes, Commissioning Manager by emailing Amanda.brookes2@knowsley.nhs.uk or calling 0151 443 4948.