Sheltered accommodation is a group of self-contained flats
designed to suit pensioners' needs.
They are usually managed by a resident warden and connected to
the warden by an intercom system. This allows the warden and
residents to speak to each other at any time without leaving their
properties. The system can also be used to call the warden in
How to apply for sheltered housing
You will need to apply directly to a
housing association or Registered Social Landlord (RSL).
Along with your weekly rent you may also need to pay a service
charge, such as communal heating. The level of service charge
depends on the service provided.
A warden is intended to act as a good neighbour who is on hand
to act in an emergency. A warden will also contact the resident
each morning to check on their wellbeing and offer advice and
assistance when needed. They do not undertake cleaning,
cooking or nursing. However, on occasions the warden will have to
visit local doctors and chemists to obtain emergency
When is a warden on duty
The warden usually works five days a week with two rest days
which may be covered by a relief warden. Rest days vary from
scheme to scheme. However, because sheltered housing does not
provide 24 hour care, there may be periods when a warden is
A central alarm system allows responses to be made should
an emergency occur whilst a warden is not present.
What information will the warden require from me?
To cope with emergencies, the warden will require details of
your next of kin, your doctor and any illnesses or medication that
you are taking.
What happens in the case of an emergency?
An intercom system is provided with pull chords in most rooms.
The chords are long enough for the resident to reach following a
fall. Once pulled, this sets off an alarm in the wardens' property
that identifies the resident concerned.
Most residents give the warden a passkey to their property, but
this is not obligitory. However, it does allow the warden to enter
and deal with the situation.
What other services can I receive?
Some schemes are equipped with laundry facilities. Other
agencies such as social landlords may provide a home help.
The warden will give any help or advice in such circumstances.
What if I need extra care?
Many sheltered housing projects are being developed with
facilities to prvide extra care services. Some existing schemes are
also being converted to provide these services. The intention is
that residents will have their own flat, however, as they
progressively need more care this will be provided without the
residnet needing to move into residential care.
What if my health fails?
From time to time it is not possible for residents to cope any
longer in their own home. In these circumstances, discussions will
take place with the resident, their family, doctor and social
services to find the most acceptable solution. This is known as a