Housing Satisfaction Survey

How did we do?

Please tick the appropriate boxes in the table below. We don’t ask for your name or address, so your answers will be anonymous.

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Which team did you contact? (Please tick all that apply) *
When you first contacted us, were you happy with the time you waited to speak to somebody?
Did you find the advice you were given useful?
Was the person you spoke to understanding and polite?
Did you find the information provided to you clear and easy to understand?
Were you given advice and/or information about other agencies to speak to?
If yes, did you find this information useful and clear to understand?
After you contacted us, did you feel that you understood how to progress with what you wanted?
Was the process generally easy?
Did you need to contact us again during the process?
If yes, did you find that this was easy to do?
If you needed an appointment to see an officer, were you happy with the time you waited for your appointment?
If an officer visited your home, did they tell you when they would visit and arrive when they said they would?
Did the officer show you official identification and confirm who they were before they entered your home?
What type of support or assistance were you offered? (Please tick all that apply)
In general, was your service request handled well?
Do you feel confident to contact us if you have any housing issues in the future?

Monitoring Information

Are you...?
What age were you on your last birthday?
Do you consider yourself to have a disability?

Which ethnic group do you consider yourself to belong to (Tick 1 box only)

White
Mixed or Mixed British
Asian or Asian British
Black or Black British
Any other ethnic group
How would you define your sexual orientation?
What is your religion or belief?