Housing Options Service
Knowsley's Housing Options Service can give
you help and advice on all aspects of housing need.
What does the Housing Options Service do?
The Housing Options Service can give you help
and advice whatever your housing difficulties. We will always
to try to help everyone who contacts us and advise you what options
are available to you, depending on your individual
circumstances.
The Housing Options Service can:
- Help you to keep your existing home;
- Help you find a property to rent;
- Give you advice to help you out of housing
difficulties;
- Give you advice on what legal duties the
Council has to you; and
- Give you information or put you in touch with
other agencies who can help you.
Contacting us
If you are facing difficulties with your
housing you should contact us as soon as possible. Do
not wait until you have left your home or have to leave home very
soon before you contact us. The sooner you contact
us, the more we can do to help you.
When you contact us, we will need to ask you
some questions to find out more about your situation to see what
advice can be provided immediately.
We will try to offer advice and assistance the
first time we speak to you, and if possible try to resolve your
problem then. If we need to discuss the situation in more
detail we will make an appointment to see you. In some cases
this appointment may be at your home.
What will happen at the appointment?
When we meet you, we will explain some of the
options available to help solve your housing problem.
At your appointment, you will have a private
meeting with a Housing Options Officer. This will usually
last between 30 minutes to an hour. The Officer will ask a
set of questions so that they can find out more about your
situation and circumstances. This will help them to give you
advice and decide on what is the best action to take to resolve any
housing difficulties you may be having.
Some actions may be things
you need to do, such as sorting out some benefit
issues or providing more information, or some actions may be things
that the Officer will do on your behalf, such as
speaking to your landlord or trying to resolve a housing benefit
issue.
For us to be able to help you, you must:
- Tell us everything about your situation;
- Not withhold any information because you
think it will look bad for you;
- Provide any information we ask for quickly;
and
- Carry out any actions the Officer recommends
as quickly as possible.
At the end of the interview, the Officer will
give you pack of information, this may include a personal housing
plan. If you are given a housing plan, this will detail what
you need to do in order to resolve your housing problems, it will
also detail what work the Housing Options Service will do to help
you with this.
Contact details
Call the Housing Options Service on 0800 694
0280 for a confidential and private discussion. Opening
hours are Monday - Friday 9am - 5pm (Wednesday 9am - 4pm). An
out of hours service is available in an emergency.
You can call in to see us between 9.30am and 1pm at Kirkby One
Stop Shop on any Monday, Wednesday or Friday or Huyton One Stop
Shop on any Tuesday or Thursday. Or email us at info@knowsleyhousingoptions.org.uk.