I think I might be homeless - what should I do?
Facing homelessness is stressful. If you think you might be
homeless, the council must investigate this. If you are not sure
what action you should take you can use our self-assessment
questionnaire for some advice on what you should do next.
1. Do you have somewhere you can sleep tonight that is safe for
you and your family to stay?
Yes - go to question 2
No - go to outcome A
2. Are you experiencing domestic violence, abuse or
harrassment, or do you feel threatened by someone you live
with?
Yes - go to outcome A
No - go to question 3
3. Do you live with family or friends or a partner, and
they have asked you to leave?
Yes - go to question 8
No - go to question 4
4. Are you living in a private sector tenancy and your landlord
has asked you to leave (for any reason)?
Yes - go to question 6
No - go to question 5
5. Are you a homeowner whose mortgage company has threatened to
repossess your home?
Yes - go to question 6
No - go to question 7
6. Have you been served with an eviction notice?
Yes - go to question 8
No - go to outcome D
7. Do you have to leave your home for any other reason?
Yes - go to question 8
No - go to outcome E
8. Do you need to leave your home within the next 24
hours?
Yes - go to outcome A
No - go to question 9
9. Do you need to leave your home in the next seven days?
Yes - go to outcome B
No - go to question 10
10. Do you need to leave your home in the next 28 days?
Yes - go to outcome C
No - go to question 11
11. Are you worried that you may need to leave your home if you
cannot resolve your current housing difficulties?
Very soon - go to outcome C
In the next few months - go to outcome E
Outcome A
Please contact the Housing Options Service on 0800 694 0280 as
soon as possible. There is an out of hours service available on
this number.
Outcome B
We need to speak to you as soon as we can to discuss your
housing needs. Please call the housing options service on 0800 694
0280. We are open Monday-Friday 9am-5pm (Wednesday
9am-4pm). There is also an out of hours service available on
the same number in an emergency.
Outcome C
We may be able to help you resolve your housing needs. Please
contact the Housing Options Service on 0800 694 0280 during office
hours to speak to a Housing Options Officer.
Outcome D
Information in the Private Sector Tenants
and Homeowners section that may help you to resolve your
housing need. You can also contact the Housing Options Service on
0800 694 0280 during office hours for further information and
advice.
Outcome E
Please use the information contained within the housing section
of this website - you'll find information on a range subjects
and a comprehensive range of leaflets.
If you are in housing difficulty, the most important thing is to
get advice as soon as possible. If you think you are, or may
be about to become homeless, contact the Housing Options
Service on 0800 694 0280.
We are open Monday-Friday 9am-5pm (Wednesday
9am-4pm). There is also an out of hours service available on
the same number in an emergency.
Or call in to see us between 9.30am and 1pm at
Kirkby One Stop Shop on any Monday, Wednesday or Friday or Huyton
One Stop Shop on any Tuesday or Thursday. Or email us at
info@knowsleyhousingoptions.org.uk.