Sundry Debtors
What is a Sundry Debt?
If you owe the council money for a service other than council
tax or non-domestic rates, this is called a sundry debt.
The Sundry Debtors Team collect a wide range of income on behalf
of the council, including charges for building control fees, trade
refuse collection, pest control, rechargeable works, commercial
rents, sporting and community hall hire.
Paying your sundry debtor invoice
Online
You can pay your sundry debtor invoice/account by debit or
credit card using our
online payment service.
What will I need?
To pay your sundry debtor invoice/account online you will
need:
- Your 7-digit payment reference that starts with either a 2 or 8
as shown on your bill
- The amount you wish to pay
- your debit or credit card details.
Security
Our online payment service uses Secure Socket Layer (SSL)
technology, a standard supported by most major Internet browsers.
All of your personal information including card
details is protected using 128 bit encryption when transmitted
over the Internet.
Your card details are stored on a server behind a secure
firewall. Only authorised personnel may access this
information.
Processing your payment
Payments made using this online system during normal working
hours will be credited to your sundry debtor invoice/account the
next working day. Payments made overnight will be credited to
your account within two working days.
Paying your sundry debtors invoice/account by standing
order
To arrange to pay your sundry debtors invoice/account by
standing order you need to contact the sundry debtors team, who
will arrange a payment plan for you and post a form to you which
needs to be signed and returned.
Paying your sundry debtors invoice/account by
telephone
You can pay over the phone using a credit or debit card.
Please call 0151 443 4455.
Please make sure that you have ready:
- your debit or credit card
- your account number
- the amount you wish to pay
- a pen to record the transaction number
Paying your sundry debtors invoice/account by telephone
banking
To make a payment by telephone banking, simply call your bank
and ask to pay your sundry debtors invoice/account by BACS.
- quote sort code: 60 12 25
- account number: 86159844
Please ensure you quote your sundry debtors’ invoice/account
number.
Paying your sundry debtors invoice/account by
post
You can send your payment by post by sending your
cheque made payable to Knowsley MBC to:
DCR Sundry Debtors
3rd Floor
Municipal Buildings
Cherryfield Drive
Kirkby
Knowsley
L32 1TX
Please write your name, address and account number on the back
of the cheque. Please note that receipts are not sent for these
payments.
Paying your sundry debtors invoice/account in
person
You can pay in person at any of the Council’s One Stop Shop
automated payment machines. One Stop Shops are open Monday to
Friday 9:00am to 5:00pm and Saturday 10:00am to 12:30pm.
Express Payment Points
Express payment points are located next to the cash offices.
Access is available during the following times:
- Monday to Friday, 9.00am to 5.00pm
- Saturday 10.00am to 12.30pm (Kirkby, Huyton, Prescot and
Halewood)
Paying at your local housing office
You can pay at your local Knowsley Housing Trust office.
Opening times vary - Page Moss and Tower Hill Offices are
open Monday to Friday from 9.15am to 4.30pm (except on
Wednesday which is 9.15am to 3.30pm).
I am having difficulty paying. Can I make an arrangement?
If you are having difficulty paying your invoice/account by the
due date, please contact the Sundry Debtors Team on 0151 443
4455.
A number of local and national
advice services may also be able to help with financial issues.
I wish to dispute the invoice that I have received
If you disagree with the invoice/account or it is not clear why
it has been sent to you, please contact us immediately
either by telephone or in writing.
It is important that you get in touch straight away if you have
a query on the invoice/account or dispute it in any way. If you
don’t tell us that there is a problem with the invoice/account,
recovery action will continue which may result in County Court
action.
If your query is about the service provided by the council,
please also contact the department that issued the
invoice/account.
The contact name and telephone number are shown in the box at
the top right hand side of the invoice.
Can I request a copy invoice?
Please contact us and we will be able to issue a copy
invoice.