Household waste FAQs (frequently asked questions)
- Why has my street been missed?
- Why
has my bin been missed?
- My bin has gone missing. Can I order a new
one?
- How can I request a new wheelie bin?
- What if my bin is always too full?
- Where are the Household Waste Recycling Centres in
my area?
- What if i'm unable to put my bin out?
- How do I set up a collection for sharps or
clinical waste in a yellow bag?
1. Why has my street been missed?
If it is between 7am and 5pm on your normal collection day and
other bins in your area have not been collected, we may just be
running late or have a problem with our vehicle. We will return to
collect your bin as soon as possible.
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2. Why has my bin been missed?
We apologise if your bin has not been collected. It may have
been missed for the following reasons:
Bin not out in time
You should put your bin out at 7am on your collection day. The
crew don't always come the same time each week. Your bin will be
collected on your next normal collection day.
Bin lid up
Crews are instructed not to empty bins if the lid is still open
due to health and safety reasons, such as loose sharp items which
may fall out of the bin. You should make sure the lid is fully
closed.
Bin too heavy
If you struggle to lift or wheel your bin, then so will our
staff. Our staff are not over cautious, but are instructed 'if in
doubt, don't lift'. They will attach a sticker to your container
explaining why it wasn't emptied. It will be emptied on your next
normal day of collection.
Missed collection
Please accept our apologies and ring our Customer Contact Centre
on 0151 443 2400. They will check with the crew and advise why it
wasn't collected or arrange for it to be emptied as soon as
possible.
3. My bin has gone missing. Can I order a new
one?
Yes. Contact 0151 443 2400 or request a new
bin online. We will not replace your bin if it is simply dirty
or broken. Residents with six or more occupants in their household
can request an additional maroon bin, however, we encourage you to
request an additional grey recycling bin to manage your additional
waste.
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4. How can I request a new wheelie bin?
Contact us on 0151 443 2400 or request a new bin online.
There is no charge for a new bin. Please note that it could take up
to two weeks for your bin to arrive and you will need to dispose of
your own rubbish until it has been delivered.
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5. What if my bin is always too full?
By recycling more of you can reduce the amount of waste your
produce. If you need an additional recycling bin you can order one
free of charge by calling 0151 443 2400.
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6. Where are the Household Waste Recycling Centres in my
area?
There are two Household Waste Recycling Centres in the borough
and a number of bring banks. View our recycling centres page to find out
more.
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7. What if i'm unable to put my bin out?
We provide an assisted collection service for residents who are
physically unable to put out the bin. If you are elderly or
have a disability and you do not have anyone else at home to help,
you may be eligible for an assisted collection. Contact 443 2400
for more information or complete our assisted collection online form.
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8. How do I set up a collection for sharps or clinical
waste in a yellow bag?
We will need a referral from your GP or district nurse. Ask them
to contact us on 0151 443 2400 to arrange a collection.
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