Bulky items frequently asked questions (FAQs)
- How do I request or cancel a bulky item
collection?
- Is there a charge for this service?
- How many items will you collect?
- What do
you collect?
- How can I dispose of items you don't
collect?
- How do I know when you will collect my
items?
- Where do I leave items for collection?
- Why did you not collect my items?
- I live in a high rise block of flats. How are
bulky items collected?
1. How do I request or cancel a bulky item
collection?
You can ring us on 0151 443 2400 to arrange a pick up.
Collections can also be booked at Knowsley’s one-stop shops.
Coming soon – we will be offering a new on-line booking system
in the New year.
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2. Is there a charge for this service?
Yes a £10 charge will apply for the collection of up to 5 items
and a £20 charge for collection of between 6 and 10 items.
Why is there a charge for this service?
The council, like many others in the country, has introduced a
charge in response to rising waste disposal costs. The charge has
been kept to a minimum and we believe that it offers excellent
value for money.
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3. How many items will you collect?
We can collect up to a maximum of five main items per booking
(£10).
You can make a maximum of two bookings (£20) per household at
any one time. Residents must declare all items at the time of
booking as we are unable to remove additional items which were not
specified at the time of booking.
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4. What do you collect?
See a full list
of items we are able to collect.
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5. How can I dispose of items you don't
collect?
Merseyside Waste Disposal Authority (MWDA) operates two
Household Waste Recycling Centres in Knowsley:
- Depot Road, Kirkby
- Ellis Ashton Street, Huyton
Visit the MWDA website for
further details or contact 0151 255 1444. Alternatively, offer the
items to a family member, friend or consider donating items to a
local charity shop.
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6. How do I know when you will collect my
items?
Your date of collection will be confirmed at the time of
booking.
We aim to provide this service within seven working days of your
request. We do not specify a time for collection, but items will be
collected anytime between 7.30am and 2.30pm on the agreed day of
collection.
A ‘confirmation card’ will be posted through your door
confirming that the collection has taken place.
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7. Where do I leave items for collection?
Please leave your clearly labelled items at the front of your
property. Items must be presented for collection by 7.30am on your
collection day.
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8. Why did you not collect my items?
If it is after 2.30pm on the collection day, we may have been
unable to remove the items for the following reasons:
- No access to items. At the time of the booking we will
ask you to leave items in an agreed location.
- Additional items. Our crews are instructed to remove only those
items on the booking sheet. This is to make sure they do not
accidentally remove items not meant for us and have enough room in
the vehicle to collect all items booked in for that day. The
collections are managed to ensure that all items will fit on the
collection vehicle so please do not take offence if we refuse to
take any additional items which were not identified at the time of
booking.
In the event that items are not collected, a ‘non-collection
notice’ will be posted through the door advising you why the items
have not been collected, eg not presented on time, additional items
not declared at the time of booking etc. The notice also provides
key contact information.
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9. I live in a high rise block of flats. How are my
bulky items collected?
The council provides a weekly collection service to all high
rise properties in the borough. Please contact your caretaker to
arrange for removal of your bulky item to the designated collection
point at ground level.
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