Recycling Frequently Asked Questions
- How do I start recycling?
- How do I request a blue or grey bin?
- Why has my street been missed out?
- Why has my bin not yet been collected?
- Why has a yellow 'contaminated' sticker been stuck
to my bin?
- How can I exchange my large grey bin for a
smaller bin?
- I live on a farm or a property that is hard to
access using a traditional collection vehicle. When will
my bin be collected?
- Where are the Household Waste Recycling Centres in
my area?
- A bottle bank needs emptying, who do I
contact?
- Does the Council
provide facilities for recycling batteries and low energy light
bulbs?
1. How do I start
recycling?
- Use your blue bin for garden waste and
shredded paper.
- Use your food waste bin for meat, fish, fruit, vegetables,
bread, pastries, left-overs, tea and coffee
- Use your grey bin for paper, cardboard,
food tins, cans, glass bottles and jars.
return to
top
2. How do I request a blue or grey bin?
You can request a recycle bin online or by calling 0151
443 2400.
return to
top
3. Why has my street been missed out?
If it is between 7am and 3.30pm on your normal collection day
and other bins in your area have not been collected, we may just be
running late or have a problem with our vehicle. We will return to
collect your container as soon as possible.
return to
top
4. Why has my bin been missed?
If it is after 4pm on your normal collection day and your bin
has not been collected it may be due to the following:
Missed collection
Please accept our apologies and ring our Customer Contact Centre
on 0151 443 2400. They will check with the crew and advise why it
wasn't collected or arrange for it to be emptied as soon as
possible.
Bin not out in time
You should put your bin out at 7am on your collection day. The
crew don't always come the same time each week. Your bin will be
collected on your next normal collection day.
Bin lid up
Crews are instructed not to empty bins if the lid is still open
due to health and safety reasons, such as loose sharp items which
may fall out of the bin.
Container too heavy
If you struggle to lift or wheel your bin, then so will our
staff. Our staff are not over cautious, but are instructed 'if in
doubt, don't lift'. They will attach a sticker to your container
explaining why it wasn't emptied. It will be emptied on your next
normal day of collection.
Contaminated bin
If there are items in your bin that cannot be recycled or should
not be there, crews are instructed not to empty the container as it
could result in the wagon load being rejected by the recycling
company. If you remove the contaminants it will be emptied on your
next normal collection day.
return to
top
5. Why has a yellow 'contaminated sticker' been stuck to
my bin?
The sticker indicates that the collection team has rejected your
bin as it contained unsuitable materials (e.g. bin liners and
plastic bags). Please remove these materials. We will collect your
bin on your next scheduled collection day.
return to
top
6. How can I exchange my large grey bin for a smaller
bin?
You can request a smaller bin by calling 0151 443 2400.
return to
top
7. I live on a farm or property that is hard to access
using a traditional refuse collection vehicle. When will my bin be
collected?
Our farm rounds have their own alternating fortnightly recycling
timetable. Week one collections service your grey bin and maroon
refuse bin. Week two collections service your blue recycling bin
and maroon bin.
return to
top
8. Where are the Household Waste Recycling Centres in my
area?
There are two Household Waste Recycling Centres in the borough
and a number of bring banks. View our recycling centres page to find out more.
return to
top
9. A bottle bank needs emptying, who do I
contact?
Call our Environmental helpline on 0151 443 2400 to report the
details.
return to
top
10. Does the Council provide facilities for
recycling batteries and low energy light bulbs?
A: Containers for recycling all small batteries and low energy
light bulbs have been installed at Knowsley One Stop shops at
Huyton, Kirkby, Halewood and Prescot.
return to
top