Report a trading standards issue

If you feel you have purchased something that is not of an acceptable standard, or if you suspect someone is selling unacceptable goods or services, you can contact Trading Standards to investigate.

You can also report faulty items, counterfeit goods such as DVDs, CDs and alcohol and illicit tobacco.

How to report a trading standards issue

You can ring the national Citizens Advice Consumer Service (CACS) on 03454 04 05 06 or alternatively, ring the council on 0151 489 6000.

All phone calls and emails are treated in the strictest of confidence and the trader will not find out who reported them.

What happens when you report an issue

The matter will be fully investigated and, if it is found that trading standards legislation has been breached, action will be taken. This can include a hefty fine or forcing a business to cease trading.