Revenues Service
The service is responsible for the
calculation, collection and recovery of council tax, non domestic
rates, sundry debts owed to the council and housing benefit
overpayments.
For the 2009/10 year, the service is
responsible for the collection of the following:
| Council Tax |
£41.8 m |
| Non Domestic Rates |
£37.6 m |
| Sundry Debts |
£34 m |
| Housing Benefit Overpayments |
£1.5m |
| Total collectable |
£114.9m |
Our customer contact
You contact the Revenues Service for many reasons, and we are
always happy to help you and listen to your views. Of the customers
who telephoned us directly this year, we asked a random sample of
customers how they thought we were doing. We asked:
On the information we provide, do we make it clear how
to get in touch with us
97% of customers said we do.
Do you understand how much you have to pay and
when?
89% of customers said they understood how much
Council Tax, Business Rates or Sundry Debt they needed to pay.
Do you think our payment methods are
convenient?
89% of those asked said yes.
Was it easy to get in touch with us?
99% of customers said that they had found it easy to contact
us.
Are you satisfied with the way your call has been dealt
with?
99% of our customers said that they were satisfied.
If you think we can do anything differently or better, please let
us know. We hold regular focus groups in a range of convenient
locations in Knowsley to gather comments, views and information
from our customers in person. Please get in touch if you would like
to be involved in a focus group.