Domiciliary care in Knowsley and Sefton

Knowsley Council and Sefton Council are working together to ensure that consistently high quality care is being delivered to residents.

The current contract for domiciliary care is subject to a procurement process and is currently being reviewed.

Frequently asked questions

What will happen to the care staff who currently provide my care?

Care workers’ rights will be protected during the transfer and therefore carers will be able to transfer from their current employer, to the new care provider in your area. We cannot guarantee that every carer will transfer to the new provider, as this will be the choice of individual members of staff. However, it is likely the majority of care staff will transfer to the new provider. The only change you may see is a change to the staff uniform.

If I apply for a direct payment, will this mean I will keep the staff who currently provide my care?

No, this will not automatically be the case as the majority of care staff will transfer to the new provider. In addition, becoming a direct payment client means you have responsibilities for managing and organising your own care. Independent and impartial information and advice on direct payments can be found by contacting Knowsley Disability Concern at  or by calling 0151 480 4090.

Why has the Council decided to change my provider?

By law the Council has to go through a fair and competitive process for awarding contracts to care providers. Your current provider either did not bid for or did not win a new contract in this process.

Will there be any changes to my current care and support plan on 1st August 2018?

No – your care plan will remain the same (unless your needs change) and it will be provided by your new care provider from the 1st August 2018.

How will the new agency know what they need to do to meet my care needs?

The Council, your current care agency, and the new agency will work together to ensure that the transfer of your care happens as safely and smoothly as possible. This will include providing the new provider with information about your care needs in advance of the change. The new provider will also make contact with you directly, giving you the opportunity to discuss your needs with them.

What can I expect from my new care provider?

You should expect to receive the same high standard of care that you expect from your current care provider.

Further information is available in the document below.


What you should expect from Home Care in Knowsley