Using electronic signatures

The Benefits Service has an online claim form that uses an electronic signature.

We have been using electronic signatures for this form since 29 March 2016.

Our customers make a declaration electronically by clicking a box to agree to the terms of the online form once they have filled it in. They then click to send (‘submit’) their claim form.

Our Chief Executive has made a ‘Direction on electronic communications’ for the benefits and support that we administer. This is a legal document to allow us to use electronic signatures.

Customers still need to provide information and evidence to support their claim when they claim online. We tell them at the end of the online form about what evidence they must show us and how to find local One Stop Shops where they can take their evidence to be checked.