Housing Officer – Neighbourhood Management - Knowsley Housing Trust - REF: KW025

Published on: Monday, 08-June-2015

First Ark is the new parent company of Knowsley Housing Trust (KHT) and its trading subsidiary KHT services.  The First Ark Group is one of the largest providers of social housing in the North West of England.  KHT are a progressive not for profit, independent housing association based in Knowsley, a vibrant and dynamic urban area of Merseyside.  We manage over 13,000 high quality homes at affordable rents.  We are recruiting eleven apprentices to support the delivery of the service.

Key responsibilities for the role

  • Be a point of contact for First Ark’s customers and to provide assistance on housing issues
  • Liaise with relevant internal and external customers
  • Work closely with colleagues to ensure  customer issues are managed
  • Provide support and guidance to new customers
  • Assist Housing Advisors with day to day delivery of Housing Management function.

Key skills to be successful in your application are

  • Good communication and interpersonal skills
  • 3 GCSE’s grade A-C including English and Maths
  • Good organisational skills
  • Good keyboard and IT Skills (preferably with experience of Microsoft Office)
  • Ability to work using own initiative
  • Good timekeeping, attendance and punctuality

Location: Knowsley

Contracted Hours:  35

Hourly rate of pay: NMW

How to apply

  1. Download and complete the application form (Word)
  2. Return it via email to theknowsleyapprentice@knowsley.gov.uk

Closing Date for applications: Friday 10 July 2015

Tips for filling in the application form

  • Research the employer offering the job. Find out what they do and what the job involves.
  • Show the employer you understand their business by referring to them in your application, for example: "I am interested in developing skills in building maintenance and noticed you were successful in winning a large contract to maintain houses for a large housing association"
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