Apprentice Administrator - REF: APP005 x2

Company overview

Normech LTD is a locally based plumbing and heating company working for several clients with a portfolio of over ten thousand properties.  We work in both the Social Housing and Private Housing sector.  As our Office Administrator you will become a valued and crucial part of our team.  You will gain valuable experience in general administration and customer service along with training in bespoke in-house computer systems allowing you a real insight into the systems and processes we use as well as developing essential office skills. 
 
As well as helping you develop a wide range of business and administration skills, it gives you the chance to study towards a recognised business qualification. All of which will set you up for a promising future, whatever path you choose to follow.

Key responsibilities for the role:

  • As our Office Administrator you will be involved in both the planned Gas Servicing contract and also the reactive basis repairs contract
  • You will liaise directly with both the tenants, customers and clients on a daily basis and take inbound calls and answer queries regarding issues raised
  • You will help to organise the diary system for the engineers booking in both Gas Servicing and Repairs Appointments.
  • You will manage and organise the clients’ appointment book ensuring that all jobs are uploaded correctly and issued to the correct engineer
  • You will ensure that all outgoing mail is addressed and sent out via the post in time with our clients target time
  • You will be taught how to use a bespoke computer system to enable you to manage the workload to meet any targets and deadlines

Key skills to be successful in your application are:

  • To make the most of this unique opportunity, you’ll need a keen interest in how our organisation operates.
  • You will have an eagerness to learn and develop new skills and to progress through our organisation.
  • Confident, adaptable and ready to rise to each new challenge with an eagerness to learn, you’ll be comfortable building relationships with colleagues and service users alike.
  • As a self-motivated individual, we will also expect you to work well by yourself, as well in a team environment.You should be adaptable as we work in an ever changing environment.
  • In terms of qualifications, we’ll expect you to have grade C GCSEs (or equivalent) including Maths, English and IT, and from a practical standpoint, you should have good computer, numeracy and literacy skills. Every bit as important, however, will be the personal qualities you bring.


Location: Prescot
Contracted hours: TBC
Hourly rate of pay: NMW

How to apply:
1. Download and complete the application form (Word)
2. Return it via email to theknowsleyapprentice@knowsley.gov.uk

Closing date for applications: Friday 16 June 2017

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