Apprentice Administrative Assistant - REF: APP002

Company overview

A passion for buildings runs right through all that we do at ACR. We are an award winning experienced team of committed individuals who believe in design without compromising form and function, delivering projects with enthusiasm and imagination. Our vision is to design, construct and care for buildings that people can enjoy and work effectively in. Our mission for any client is to meet the demands of virtually any brief. Our commitment means we not only keep up with contemporary building wisdom but are also leaders in its practice. Please see our website for more information on what we do:

Key Responsibilities for the Role:

  • Assist with answering and transferring incoming telephone calls and maintain a rapid response rate to agreed standards.
  • Help maintain a computerised customer and contractor database
  • Logging, responding to and following up calls as part of an FM helpdesk
  • Enter data and provide support to the PPM function within the FM team
  • Assist with the recording and processing of contractor invoices
  • Perform reception duties in an efficient, professional, and courteous manner.
  • Attend training and to develop relevant knowledge and skills
  • Adhere to stated policies and procedures relating to quality, health, safety, and environmental management
  • Minute taking during recorded internal meetings.

Key skills to be successful in your application are:

  • Strong communication skills – verbal and written
  • Excellent telephone manner
  • Strong organisational skills
  • Relationship building skills
  • The ability to work to deadlines
  • Well developed interpersonal skills
  • Service orientated and customer focused
  • Flexible and self motivated
  • Tactful, diplomatic and of smart appearance at all times
  • Good under pressure
  • Good IT skills, in particular in MS Word, Excel and Outlook
  • Maintain and update Facilities contact list and calendar
  • Proactive approach to all tasks
  • Ability to liaise with Clients and contractors
  • Operation of a variety of standard office machines including personal computer, phone, fax, scanner, shredding machine, and photocopier

Location: Stanley Grange, Knowsley, L34 4AR                                                                   
Hourly rate of pay:  TBC but will be at least NMW
Contracted hours: 36.25 hours
Hours of Work:  8.30am to 4.45pm Monday to Thursday (Lunch 45 minutes 12:15 to 13:00) 8.30am to 3.30pm Friday (Lunch 45 minutes 12:15 to 13:00)

NOTE: The job description is not intended to be all inclusive. Employee may perform other related duties as required to meet the ongoing needs of the Practice.       

How to apply

1. Download and complete the application form (Word)
2. Return it via email to

Closing Date for applications: Monday 3 April 2017

Tips for filling in the application form

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