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This is a group of self-contained properties, which are specifically designed to suit the needs of the pensioner. They are usually served by a resident warden and connected to the warden by means of an intercom system. This enables the warden and the resident to speak to each other at any time without actually leaving their properties and the system can be used to call the warden in emergencies.

What is the warden's role?

The warden is intended to act as a "good neighbour". This means that the warden is on hand to assist in any emergency that the resident may experience and will take whatever action is necessary to overcome the problem, including calling out appropriate emergency services. The warden will also contact the resident each morning to enquire as to their well being. The wardens' role is also to give advice and assistance when necessary. The warden does not undertake cleaning, cooking and other domestic work or nursing. Residents are expected to be sufficiently able bodied to undertake this work for themselves or if not, with the assistance of family, or a home help.

When is the warden on duty?

The warden works a five-day week with two rest days, which are covered by a relief warden. However, because this is sheltered housing and NOT 24-hour care, there may be periods when a warden is not available. Rest days vary from scheme to scheme. Wardens generally have a family of their own to see to and they will have to leave their home from time to time to go shopping etc. On occasions the warden will have to visit local doctors and chemists to obtain emergency prescriptions.

A central alarm system has been installed which will enable a response to be made should an emergency occur whilst a warden is not present.

What information will the warden require from me?

To cope with emergencies, the warden will require details of next-of-kin, Doctor, illnesses and prescriptions etc. Your co-operation would be appreciated.

What happens in the case of an emergency?

The intercom system is provided with pull cords in most rooms, which are sufficiently long for the resident to reach following a fall. Once pulled, this sets off an alarm in the wardens' property that identifies the resident concerned. Most residents give the warden a passkey to their property, but this is not obligatory. However, it does enable the warden to enter and deal with the situation.

What other services can I receive?

Some schemes are equipped with laundry facilities that the resident may use. Other agencies such as Social Services may provide a Home Help. The warden will give any help or advice in such circumstances.

What if I need extra care?

Many new sheltered housing projects are being developed with facilities to provide extra care services; some existing schemes are also being converted to provide these services. The intention is that the residents will have their own flat, as is the case with sheltered housing, however as they progressively need more care this will be provided without the resident needing to move into residential care.

A program to provide extra care facilities in conjunction with sheltered housing, in Knowsley Metropolitan Borough Council has commenced.

What if my health fails?

From time to time it is not possible for residents to cope any longer in their own home. In these circumstances, discussions will take place with the resident, their family, the family doctor and Social Services to find the most acceptable solution.

How to I apply to be housed in sheltered accommodation?

For details of sheltered accommodation or for further information on sheltered accommodation, please contact Knowsley Housing Trust (KHT) or one of the other landlords detailed below.

Communal heating charges

Along with your usual weekly rent, if you live in sheltered accommodation, you may be liable to pay service charges. The level of Service Charge will depend on the service provided. Depending on your circumstances you may be able to claim Housing Benefit.