Travel support frequently asked questions (FAQs)

Who to contact

Student Support Services
Huyton Hey Road
Huyton
Knowsley
L36 5YH

Telephone: 0151 443 2500

Email: festudent.support@knowsley.gov.uk

  1. How do I apply for a bus pass?
  2. I live in Knowsley but my child attends a school in another local authority area (Liverpool, Sefton, St Helens etc). Who should I apply to?
  3. Will I have to submit my income details if my child qualifies for a bus pass?
  4. My child attends a secondary school more than three miles from home. Do they qualify for a bus pass?
  5. My child's application has been refused. What can I do now? 
  6. When can my child use the bus pass?
  7. My child has lost their bus pass. What should I do?
  8. Who can I contact for more information?
  9. How can I pay for my replacement pass?
  10. How can I pay for a trio pass

 

  1. How do I apply for a bus pass?


    If you wish to apply for home to school transport for the first time or wish to renew your application for the next academic year, you can do this by calling into any of our One Stop Shops.  You can also telephone our Contact Centre to apply for home to school transport.  Our staff will carry out an assessment to see if your child qualifies for free Home to School Transport.  If your child qualifies you will be asked to call into your nearest one stop shop to provide any relevant documentation and two passport sized photographs of your child.

    The contact centre is open Monday to Friday 9am to 5pm and Saturday 10am to 12.30pm.

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  3. I live in Knowsley but my child attends a school in another local authority area (Liverpool, Sefton, St Helens etc). Who should I apply to?  


    All Knowsley schools are qualifying schools for school travel and as a general rule transport support will not be provided to attend a school outside the borough. If you need more information please telephone 0151 443 2500 or call into your nearest One Stop Shop.

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  5. Will I have to submit my income details if my child qualifies for a bus pass?


    Entitlement is not means tested. However, if you are applying on the grounds that you are a low income family you may need to submit a copy of your child tax credit notification, which shows details of your entitlement to working tax credit in part two.

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  7. My child attends a secondary school more than three miles from home. Are they entitled to a bus pass?


    Not if there is a suitable secondary school within three miles of home and the school has places available. This also applies if you send your child to a Knowsley school which is more than three miles from home when there is a nearer school, or if you send your child to a school outside the borough, when there are nearer schools.

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  9. My child's application has been refused. What can I do now?


    If your application is refused you have the right to appeal against the decision to the Council’s Appeals Committee. There is no appeal against a refusal on low income grounds. The decision of the committee is final and there will be no further action within the Directorate of Children and Family Services. If you would like to appeal please complete the appeals documents and send them to:

    Home to School Transport
    Archway Road, Huyton,
    Liverpool,
    L36 9FB  

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  11. When can my child use the bus pass?


    The bus pass is valid for the academic year only. You can use the pass Monday to Friday up to 8pm during term time. If your child uses the pass outside these hours, the driver may confiscate it. If this happens and the pass is not returned to this office you will need to apply for a replacement pass and a pay a  £10 charge.

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  13. My child has lost their bus pass. What should I do?


    You can call into any of our One Stop Shops to request a replacement pass. There will be a £10 charge and you must provide a passport sized photograph of your child. If your child loses two or more passes we may ask for more detailed information to make sure that fraudulent applications are not being made.

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  15. Who can I contact for more information?


    For further information about transport and the appeals process you can contact us in the following ways:

    Telephone -  0151 443 2500 between the hours of 9am and 5pm Monday to Friday and 10am to 12.30 pm on a Saturday

    Visit your local one stop shop between the hours of 9am and 5pm Monday to Friday. Please note: One Stop Shops are closed on a Saturday.

    Email: Vicky.Murphy@knowsley.gov.uk

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  17. How can I pay for my replacement pass?


    The cost of a replacement pass is £10. You can pay for this in any of our One Stop Shops or by calling our Contact Centre on 0151 443 2500. You can pay by cash or credit or debit card.

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  19. How can I pay for my Trio pass?


    If you qualify for free school transport we will issue you with a Merseytravel bus pass. If your child prefers to travel to school by train you can apply for a Trio zone ticket at an extra charge of £55 for the academic year.  You can pay for this in any of our One Stop Shops or by calling our Contact Centre on 0151 443 2500.  You can pay by cash or credit or debit card.

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See Also

Travel support