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Why has my street been missed?

If it is still between 7.00am and 5.00pm on your normal day of collection and other bins in your area have also not been emptied, we may just be running late, or have a problem with our vehicle. It may also be due to access problems, such as a utility company preventing access to bins or roadworks.

We will return to collect your bin as soon as possible.

Why has my bin been missed?

We empty over 3 million bins each year with a high success rate. However, inevitably some containers will get missed. If you think this has happened to you, it may be simply due to human error but there may also be a reason why your container was not emptied. The main reasons are as follows:

Bin not out - Bins should be out for collection from 7.00am onwards. Do not rely on the collection crew coming at the same time each week. They sometimes have to change for operational reasons. If your bin was not out before the crew arrived it will be emptied on your next normal day of collection for that container.

Bin Lid Up - Crews are instructed not to empty bins where the lid is not closed. This is for Health and Safety reasons due to the possibility of injury, for instance, from loose sharp items that may fall out of the bin. You should remove sufficient waste to allow the lid to be closed. It will then be emptied on the next normal collection day for that container.

Bin Too Heavy - If you recycle correctly you should have no problems. However, our staff are instructed not to empty overloaded containers for Health and Safety reasons. Just because you can wheel the bin does not necessarily mean it is not too heavy to be emptied. The safety issues occur when the bin is being raised up and tipped into the collection vehicle. It can become unstable, fall and injure our staff or damage the wagon. Our staff are not over cautious but are instructed "If in doubt - don't lift." They will then attach a sticker to your bin advising why it wasn't emptied. If you remove sufficient waste to allow the bin to be wheeled it will be emptied on the next normal collection day.

Bin Missed, No reason - If we have not emptied your bin by 5pm on your normal collection day and there does not appear to be any reason why we missed your bin then please accept our apologies and ring our Customer Contact Centre on 0151 443 2400. They will first check with the crew to see if there actually was a reason and advise you accordingly. If not, they will arrange for your container to be emptied as soon as possible.

My bin has gone missing. Can I order a new one?

There is no charge for a replacement bin and we will monitor this facility to target problem areas. We will not replace your bin if it is simply dirty or broken. Please use the online form below or contact the customer contact centre on 0151 443 2400.

Residents should only have one maroon bin per household. Residents with 6 or more occupants in their household can request an additional maroon bin, however we encourage you to request an additional grey recycling bin to manage your additional waste.

Request a new wheelie bin

How can I request a new wheelie bin?

You can request a bin by using the online form below or contact the customer contact centre on 0151 443 2400. There is no charge for a new bin. Please note that this could take up to 2 weeks for delivery and you will need to dispose of your own rubbish until it is delivered.

Request a new wheelie bin

What if my bin is always too full?

By recycling more of your items the amount of waste can be reduced. If you need an additional recycling bin you can order one, free of charge, online or by calling 443 2400.

Please click on the link below to find out more about recycling.

View recycling information

Where are the Household Waste Recycling Centres in my area?

There are two Household Waste Recycling Centres in the borough. Visit the Merseyside Waste Disposal Authority website to find your nearest.

MWDA website (Opens in new window)

What if i'm unable to put my bin out?

We provide and Assisted Collection Service for those residents who are physically unable to put out the bin. If you are elderly or have a disability and you do not have anyone else at home to help, you may be eligible for an assisted collection. Please contact us on 0151 443 2400 for more information or complete the required form by clicking on the link below.

Request an assisted collection

How do I set up a collection for sharps or clinical waste in a yellow bag?

We will need a referral form from your GP or District Nurse. Ask your GP or District Nurse to call our Environmental Helpline on 443 2400 to arrange a collection.