Welcome to Knowsley MBC

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Knowsley Council website survey

We want to know what you think of the council's website and how you currently use it. We will use the findings to help shape the website to make sure it meets your needs.

The survey has 20 questions and should take approximately 5 to 10 minutes to complete.

Section 1: Finding Information
1. How did you locate this website today? Please select one option.







2. Why do you visit the council website? Please select all that apply.











3. What method do you use for finding information on the website?



4. Do you always use the council website to find information?

5. When using the website, is the information you are looking for located where you expected it to be?


6. How often do you use the council website?




7. Have you ever had to contact the council another way because the information you were looking for was not on the website?


Which method did you use to contact the council in this instance?





Section 2: Design and content
8. How do you rate the following on the council website? Please select one option in each row.
a. Ease of finding your way around the site in general




b. Ease of finding specific information you were looking for




c. Clarity of information




d. Quality of content




e. General design and appearance of the website




f. The keyword search facility




g. The speed of the website (how long it takes for pages to load)






11. Out of the following features, which would you like to see on the council website? Please tick all that apply.









13. Are you aware the council has a website for children and young people, www.knowsleyspace.co.uk?

If you selected yes, where did you hear about it? Select all that apply.







Section 3: About you
15. Which of the following age categories applies to you?







16. What gender are you?

17. Do you consider yourself to have a disability?

If you selected yes, do you use assistive technology to view websites (for example, if you have a visual impairment, you may use a screenreader device such as Jaws)?


18. Which of the following applies to you? Please select all that apply.







19. If you live in Knowsley, please indicate which area.





20. What is your ethnicity?
White British



Mixed



Asian or Asian British



Black or black British


Chinese or other ethnic group

This is the end of the website survey. Thank you for taking part.
 
On submitting this form you will be redirected to the Knowsley website homepage
Knowsley Metropolitan Borough Council is not responsible for the content of external internet sites
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