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• Common misconceptions

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Second hand goods

You have the same rights when you buy secondhand goods as you have when you buy new ones, but remember that secondhand goods will not be of the same quality as new ones.

Auctions

If you buy new goods from an auction and things go wrong, you may be entitled to a refund, repair or replacement.

Sales and markets

Remember you have the same rights whether you buy from a sale, a market or a large department store.

Guarantees

Guarantees provided by traders and manufacturers are legally binding. If you are told your goods are out of guarantee don’t be put off. You may still be entitled to something from the trader you bought the goods from.

Private sales

When you buy goods privately they only have to be as described but not of satisfactory quality or fit for the purpose. The rule is let the ‘buyer beware’ so check the quality of goods before you buy.