Booking Policy

Conditions of hire

On payment of the sum printed in this schedule by the Hirer, the Council will let to the Hirer the premises specified in this schedule (hereinafter called ‘the hired premises’) for the period mentioned
The hirer shall not use the hired premises for any purpose other than that described in this schedule
The hirer shall take good care not to cause or permit to be caused any damage to the Centre or to any fittings, equipment or other property within and shall pay the Council the amount certified by the Council for any damage thereto (including accidental damage) caused by any act of neglect by himself or any other persons resorting to the Centre by reason of the use of the hired premises by the hirer.
The hirer shall indemnify the Council against all claims actions proceedings in respect of loss or damage to goods or death or injury to persons in the hired premises or entering or leaving the same in connection with the purposes for which the hired premises are hired and occurring or arising during the hire the hired premises are being used or being prepared for hire by the hirer PROVIDED THAT ALWAYS this indemnity shall not extend to any loss or damage or injury caused by the negligent act or default of the Council, its servants or agents.
The hirer undertakes at his own cost strictly to observe and perform:

a) All relevant statutory provisions and regulations
b) The provisions of this agreement
c) All instructions given to him by the Council or their representative under or in pursuance of the terms of this agreement
Without prejudice to the generality of the foregoing the Hirer shall strictly observe subject to statutory amendments the conditions of any license granted in respect of the hired premises
The right of entry to the hired premises is reserved at all times to the Council or their representative, servant, agent and any police officer or fire officer on duty during the hiring
No additional lights or extension to the existing electrical fittings or electrical supply shall be used without the previous consent of the Council
No bolts, nails, screws or pins or any other like objects shall be driven into any part of the hired premises nor shall any other placards or other articles be affixed thereto
No intoxicating liquor is to be brought onto the hired premises
If the hiring is of the swimming pool, the hirer shall either:

a) Provide such poolside attendants as the Council may specify who must either hold the Council’s approved pool safety certificate or a recognised life saving qualification or
b) Pay the Council an additional fee to cover the cost of the Council providing the necessary poolside supervision
The Council reserve the right by notice to the hirer to terminate any hiring without giving reason for such refusal or cancellation and the Council shall not as a result of the exercise of this right incur any liability for breach of contract. Any fees paid in such circumstances will be refunded but the Council will not be held liable for any other expenses incurred by the hirer either directly or indirectly arising from any such cancellation
The hirer may surrender the hiring provided that written notice or surrender of the hiring is delivered to the Council. The Council may, at its discretion, vary the sum payable to the Council under the terms of the agreement upon consideration of the following: -

a) If on the date on which the hired premises were to have been used by the hirer the hired premises are not used for a function either by the Council or otherwise, the total charges payable by the hirer under this agreement shall be paid to the Council
b) If on the date when the hired premises were to have been used by the hirer they are actually used for a function by the Council or otherwise the total charges payable by the hirer under this agreement may be reduced to such an amount as the Council may determine
c) The decision of the Council under sub clause (a) and (b) of this clause shall be final and binding on the hirer
The Council, through the management and delegated staff, reserve the right to alter charges, availability of facilities and to cancel bookings giving due and appropriate notice
The hirer must complete a Get Active Application form and be added to the membership database as a registered user. The hirer will then become the person responsible for the booking and any payments due, it also the hirer’s responsibility to notify us of any changes to the booking. Payment must be made for a booked facility even if it is not used unless cancelled in advance, as set out below.
Special Event bookings require a minimum non-refundable deposit, which will be agreed with the Management and payable on acceptance of the booking. The balance of the booking fee must be paid in full no less than seven days in advance of the hire. Failure to do so means that the Council may cancel the booking and the hirer shall remain liable to pay the booking fee.
All weekly block bookings must be paid not less than seven days in advance of each hire. Failure to do so means that the Council will cancel the booking and the hirer shall remain liable to pay any outstanding booking fees.
Casual bookings can be made at the centre reception or via telephone, up to a maximum of seven days in advance. Bookings cannot be held on a provisional basis and will only be confirmed once payment has been received by the centre.
Cash, cheque (n.b. minimum cheque payment is £10.00 and you must have a current cheque card) or credit and debit card payments can be made at reception, alternatively credit/debit card payments may be made over the telephone
If you fail to attend any booking you will remain liable for the hire fee
Cancellations for Special Events must be made in writing and you must give at least seven days notice. Failure to do so means that the Council may cancel the booking and the hirer will remain liable to pay the hire fee
Request to cancel block booking contracts must be submitted in writing to the centre manager three weeks in advance of your final session. Failure to comply with this requirement may result in additional charges being incurred. Requests to cancel single/specific block booking sessions should be made in writing to the centre manager, sufficiently in advance (minimum of seven days), to enable the session to be offered for resale. Your booking fee can only be re-credited if the specific session can be resold.
In the event that you wish to cancel a casual booking the centre will seek to resell the booking on your behalf. If sold your booking will be transferred to an agreed alternative date/time within the seven day period of the cancelled booking.
Reception are not able to issue refunds for bookings, any requests for refunds must be submitted in writing for the attention of the Centre Manager