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About Us

Shuttlecock

Our mission is to improve people’s lives by supporting more people to become more active, more often.

We operate all council leisure facilities throughout Knowsley, and are the biggest leisure provider in the borough.  Giving you access to over 250 fitness stations, group exercise programmes, swimming and aquatics activities, sauna and steam facilities, badminton and football pitches plus much more.

Whatever your health and fitness goals may be we have a full range of facilities and activities available to help you along the way.  We hope that you enjoy having a look round our web site, and please do not hesitate to contact us using the contact form if you require any further information or would like to make a comment.

Active Knowsley is part of the Department of Wellbeing Services, a partnership between Knowsley Metropolitan Borough Council and Knowsley PCT.  

Our key partnership with NHS Knowsley has enabled us to deliver against key objectives for not only the council, but the NHS.  This includes the Activity for Life and Healthy Workforce schemes, which are having positive impact on the health of people within the borough.

 

Customer Charter

As part of our commitment to you we promise that:

  • The time and availability of services will be publicised in our customer information leaflet, as well as online
  • Any changes will be duly notified to our customers by the most appropriate method
  • That equality and diversity lies at the heart of the services we provide

 


 

Our swimming pools will be:

  • Maintained at a constant temperature between 27 to 29 degrees Celsius (main pools) and 28 to 30 degrees Celsius (small pools)
  • Balanced chemically and tested regularly to ensure customer comfort and safety
  • Kept in a clean, safe and hygienic condition

 


 

Our activity areas will be:

  • Clean and safe to use
  • Furnished with equipment which is in good working order and checked and maintained regularly
  • Ready for use within a reasonable time of the commencement of the booked period where equipment change-overs are necessary
  • Illuminated, heated and ventilated to ensure comfort, safety and good playing conditions

 


 

We will respond to:

  • Comments within 14 working days
  • Telephone calls within 8 rings

 


 

All ancillary areas (including changing rooms, showers and toilets) will be:

  • Clean, hygienic and in good working order
  • Checked by staff regularly throughout the day and remedial action taken where necessary
  • Maintained at a temperature which is comfortable

 

Staff will be:

  • Trained on a regular basis and appropriately qualified
  • Easily identifiable by wearing their uniforms and name badges at all times
  • Helpful, experienced and informative to ensure your visit is safe and enjoyable

 

Finally, we will:

  • Ensure that the facility is clean, safe and well maintained
  • Listen and be responsive to comments, complaints and suggestions
  • Maintain a balanced programme of activities and services which cater for the needs of all sections of the community
  • Set prices to ensure value for money
  • Undertake regular surveys to ensure that we continue to meet your stated priorities